Privacy Policy

How we protect and handle your personal information at addadashservice

Information We Collect

At addadashservice, we collect different types of information to provide you with the best possible gaming experience and educational services. Here's what we gather and why:

Account Information

Your email address, username, and basic profile details when you register for our services or educational programs.

Game Data

Progress, achievements, scores, and gameplay statistics to enhance your mobile gaming experience and track learning progress.

Device Information

Technical details about your mobile device, operating system, and app performance to optimize game functionality.

Communication Records

Messages you send us through support channels, feedback forms, or educational program inquiries.

Important: We never collect sensitive personal information like payment card details, social security numbers, or personal identification documents without your explicit consent and clear legal basis.

How We Use Your Information

Your data helps us create better games and educational experiences. We use information for these specific purposes:

  • Delivering our action mobile games and maintaining your game progress
  • Providing customer support and technical assistance
  • Improving game performance and fixing bugs
  • Communicating about educational programs and learning opportunities
  • Analyzing user behavior to enhance gameplay mechanics
  • Preventing fraud and maintaining platform security
  • Complying with legal requirements in Taiwan and international jurisdictions

We don't sell your personal information to third parties. Period. Any data sharing happens only when necessary to provide our services or when required by law.

Your Rights and Controls

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information:

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct inaccurate information in your account
  • Deletion: Request removal of your personal data, subject to legal requirements
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Limit how we process your information in certain circumstances
  • Objection: Opt out of certain types of data processing

To exercise any of these rights, contact us at [email protected]. We'll respond within 30 days and verify your identity before processing your request.

Data Security and Protection

We take data security seriously. Our protection measures include:

  • Encryption of data both in transit and at rest using industry-standard protocols
  • Regular security audits and vulnerability assessments
  • Access controls ensuring only authorized personnel can access your data
  • Secure servers located in certified data centers with physical security measures
  • Regular backups and disaster recovery procedures
  • Staff training on data protection and privacy requirements

While we implement robust security measures, no system is 100% secure. We continuously monitor and update our security practices to address emerging threats and maintain the highest standards of data protection.

Data Retention and International Transfers

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

  • Account information: Retained while your account is active, plus 3 years after closure
  • Game progress and statistics: Kept for the lifetime of your account
  • Support communications: Stored for 5 years for quality assurance and legal compliance
  • Marketing preferences: Maintained until you withdraw consent

Some of our service providers operate outside Taiwan. When we transfer data internationally, we ensure adequate protection through:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions recognizing equivalent privacy protection
  • Additional safeguards like encryption and access restrictions

Cookies and Tracking Technologies

Our games and website use cookies and similar technologies to enhance your experience:

  • Essential cookies: Required for basic functionality and security
  • Performance cookies: Help us understand how you use our services
  • Preference cookies: Remember your settings and customizations
  • Analytics cookies: Provide insights into user behavior and game performance

You can control cookie settings through your browser or device settings. However, disabling certain cookies may affect the functionality of our games and services.

Children's Privacy

Our services are designed for users aged 13 and older. We don't knowingly collect personal information from children under 13 without parental consent.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll take steps to remove such information and terminate the child's account if necessary.

For users aged 13-18, we recommend parental guidance and involvement in educational program decisions and account management.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll:

  • Notify you via email or in-app notification
  • Post the updated policy on our website
  • Provide a summary of key changes
  • Give you time to review before the changes take effect

Your continued use of our services after the effective date constitutes acceptance of the updated policy. If you disagree with changes, you may close your account or stop using our services.

Contact Us About Privacy

Questions about this privacy policy or how we handle your data? We're here to help.

Email: [email protected]

Address: No. 61號, Xiaoyi Rd, Ren'ai District, Keelung City, Taiwan 200

Phone: +88633567737

We aim to respond to all privacy-related inquiries within 30 days.

Effective Date: This privacy policy was last updated on January 15, 2025